International Payments Pricing Transparency Playbook

Pricing transparency in international payments has become a priority area for regulators in the UK.

The Financial Conduct Authority expects firms to give customers a clear understanding of the total cost of sending money overseas, including FX mark ups, fixed and variable fees and any deductions that may occur along the transfer chain. 

This is no longer viewed as a simple disclosure issue. It sits at the heart of the Consumer Duty, which requires firms to communicate information that is clear, fair and not misleading and to support customers in making confident and informed decisions.

This playbook gives firms operating in the UK a structured way to review, strengthen and evidence their approach to international payment pricing transparency.

Read the full playbook here.