Daily Dash: Major Outage At Sainsbury's Brings Down Contactless Payments

March 18, 2024
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Sainsbury's reported a major payment system outage at stores throughout the UK at the weekend, and India has entered an agreement with Eurobank to bring UPI remittances to Greece.

Major Outage At Sainsbury's Brings Down Contactless Payments

UK supermarket chain Sainsbury’s has reported a contactless payments outage following an “overnight software update”, triggering a return to cash and chip and PIN payments.

On Saturday (March 16) morning, Sainsbury’s reported that it would be unable to deliver the “vast majority of today’s Groceries Online orders” due to the outage.

The outage continued for eight hours until Sainsbury’s announced that it had been patched.

During the outage, Sainsbury’s CEO Simon Roberts also stepped in, sharing a statement to all Groceries Online customers via email.

“I want to apologise to you and every customer that has been affected by the issue and to thank you for your patience and for bearing with us,” he said.

“I really understand how important it is for everyone to be able to shop with us conveniently and easily, whenever and however you want to, and I am sorry if you have not received your usual service from Sainsbury’s this weekend.”

India Takes UPI To Greece In New Partnership With Eurobank

The international arm of the National Payments Corporation of India (NPCI) has signed a memorandum of understanding (MoU) with Greece’s Eurobank on enhancing cross-border payments using UPI.

The signing of the MoU marks a first step towards enabling foreign inward remittance transactions from Greece to India via UPI.

It also establishes a framework for cooperation on fund settlement, reconciliation and dispute resolution between the two jurisdictions.

“UPI remittances will be particularly useful to the Indian community in Greece,” said Fokion Karavias, CEO of Eurobank.

“A strategic alliance with NPCI International is also fully in line with Eurobank’s strategic commitment to becoming the bank of choice for Indian businesses seeking to establish themselves in Greece or Cyprus, as an entry point for their EU franchise.”

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