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Curaçao’s gambling regulator has opened a consultation on a new responsible gambling policy that proposes several new player protection measures and advertising rules for B2C operators.
On February 21, 2025, the Curaçao Gaming Authority (CGA) posted a responsible gaming policy for comments from current and potential licence holders.
“Operators must develop, document in writing, upload to the CGA Licensee Portal, and implement a Responsible Gaming policy which will be reviewed by the CGA to ensure that the policy aligns with the target audience and markets of the operations,” according to the policy.
Some proposals are mandatory for licensees, such as age verification, information accessibility, player self-assessments, behaviour tracking, player cooling-off periods, self-exclusion, deposit limits, staff training and “general responsible gaming principles regarding marketing and advertising”.
The policy will also require operators to have an employee dedicated to responsible gambling. If a company does not have one, then the compliance officer will be responsible for the policy.
Executive management teams must receive a report on the policy’s implementation and success at least once every 12 months, including recommendations for improvements.
Any changes to policy must be reported to the CGA.
In an email, the CGA stated it “consults with representative organisations when drafting policy. As yet no such organisations have presented themselves and, as a result, has not been designated yet, we are inviting the broader sector — including current and potential license holders — to share their views”.
The CGA is accepting feedback via its onlinegaming@gcb.cw email address until March 5, 2025.
On February 24, the CGA also published its Player Complaints Policy and its Alternative Dispute Resolution Policy.
Feedback on these policies can be sent before March 8, 2025.
Separately, on February 18, the European Council updated the list of non-cooperative jurisdictions for tax purposes, removing Curacao, meaning it now meets EU tax standards.
The EU will continue to monitor tax practices globally and countries’ status may be reassessed in future reviews.
