Real-Time Insights, Expert Guidance, and Trusted Support: Why FinteqHub Relies on Vixio

FinteqHub is a cutting-edge payment gateway provider, delivering fast and seamless payment method integrations for businesses across diverse industries.

For Tamara Makhatadze, Head of Legal and Compliance, ensuring the legal team could quickly access accurate and up-to-date regulatory information was critical—not only to maintain compliance but also to proactively support strategic decision-making across the business: “It was necessary to have some kind of platform, some kind of source where you can check the general information and requirements.”

That’s why the team turned to Vixio for a reliable, comprehensive solution to monitor regulatory developments, anticipate risks, and provide timely insights to internal stakeholders.

“When we started using Vixio, it helped us not only to deal with some specific questions but also to see the changes that are happening in the industry. And sometimes we even knew the information in advance of PSPs,” explained Makhatadze.

Empowering Legal and Compliance Professionals

Makhatadze explains that Vixio is a great tool for her legal team to quickly identify relevant changes, interpret their potential impact, and communicate those insights effectively across the business.

“It is very important for me to be in touch with all these changes, and to provide the answer as soon as possible… the Vixio Platform helps us be able to check everything very quickly.”

This speed and accuracy are critical for FinteqHub, where regulatory intelligence isn’t confined to the legal team. Instead, the insights gathered from Vixio are shared across the organisation, ensuring the entire team has a clear understanding of the regulatory landscape: “We provide these reports not only to the legal department but also to CEO, the Treasury Department, and the business department... they rely on us to provide important news in each jurisdiction.”

AI Tools with Expert Oversight—The Best of Both Worlds

Makhatadze also values Vixio’s balanced approach of combining award-winning technology with human analysis and expert support. While automated tools can efficiently surface facts and trends, critical business decisions often require human judgment, experience, and context—something AI alone cannot provide.

Makhatadze adds: “In our industry of payments and gambling, you are often making risky decisions, and this can only be made by humans, not by AI.”

At FinteqHub, Vixio’s AI-driven tools enhance the legal team’s ability to quickly surface relevant regulatory changes, while Vixio’s expert analysts are available for deeper consultation and scenario-based advice. Vixio’s Analyst Access programme offers direct access to experienced legal, editorial, and research experts, providing tailored guidance and contextual analysis that enhances the platform’s automated intelligence.

This combination ensures FinteqHub gets the best of both worlds—speed and precision from technology, plus the deep contextual expertise that only seasoned legal professionals can provide.

“Vixio has some AI-integrated tools, and we will use them. But if we are deciding which jurisdictions will be more beneficial, we will need a consultation or discussion with your experts…. For this kind of analysis, we prefer to have it with humans and with real experts.”

At the centre of Vixio’s platform are some of the sharpest minds and unrivalled expertise in payments regulatory intelligence. This inspires confidence in Vixio’s solutions and is why our customers say Vixio is one of the most trustworthy sources of this information anywhere.

Trusted Partner for Long-Term Success

Beyond the intelligence itself, one of the standout aspects for Makhatadze in working with Vixio is the company’s commitment to partnership and client success. For FinteqHub, the relationship with Vixio goes beyond just providing data—it’s about building a partnership grounded in support, responsiveness, and shared expertise.

“It’s very nice when you see that a company really cares and is interested—not just in signing the contract, but in trying to offer as much value as possible.”

This client-first approach, combined with Vixio’s award-winning technology and unmatched regulatory expertise, has made Vixio an essential partner for FinteqHub’s legal and compliance team.

“I would recommend Vixio for sure. For legal teams and for companies in payments, Vixio will be very beneficial, and it will be like your academic assistant [for regulatory intelligence],” concludes Makhatadze.

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