How Vixio’s Technical Compliance Tool Helps a Leading B2B Platform Provider Navigate Regulatory Complexity

When the Speed of Regulatory Change Outpaces Traditional Compliance Methods, Digitain Turns to Vixio

Operating as a B2B platform provider in the online gambling industry means tackling a wide range of complex regulatory requirements. With ambitions to expand into multiple regulated markets across the globe, Digitain needed a solution that could help them make sense of the technical demands required for certification and licensing.

We spoke with Margarit Zalibekyan, Regulatory Compliance Officer, Digitain to understand how integrating Vixio’s Technical Compliance Tool into their compliance workflow has enabled a structured way for them to understand technical requirements, particularly around infrastructure and sportsbook operations, enabling them to support both internal teams and B2C operators more effectively.

“We recognized the need for a dedicated technical compliance solution when the pace of regulatory change began to outgrow the traditional methods we were relying on… At some point, we realised we were spending more time double-checking sources than acting on them. That’s what led us to Vixio.” — Margarit Zalibekyan, Regulatory Compliance Officer, Digitain.

Global Expansion Brings Regulatory Complexity

“The gambling industry is highly dynamic, regulatory requirements are frequently updated, and new products are continually developed and introduced,” Zalibekyan explained.

The problem is exaggerated when working across multiple jurisdictions: “Being part of a multi-jurisdictionally licensed company with a wide range of products for partners in different markets, one of the biggest challenges is keeping pace with constant change,”  Zalibekyan explained.

This requires a considerable amount of work for compliance teams: “Our team needs to stay on top of things, understand their implications for both processes and products, and make sure updates are communicated internally while keeping policies and procedures aligned. It’s a significant volume of work.”

Many compliance teams manage this process through a combination of internal spreadsheets and manual research, which is time-consuming and prone to human error.

A Dedicated Tool for Technical Compliance

As the volume and pace of change grew, Digitain realised that traditional, manual methods were no longer sustainable.

Enter: Vixio’s Technical Compliance Tool. This need for a clear, consolidated overview of technical requirements worldwide led the team to adopt Vixio’s Technical Compliance tool.

“We recognized the need for a dedicated technical compliance solution when the pace of regulatory change began to outgrow the traditional methods we were relying on. Previously, our approach was a mix of manual research, internal expertise, and publicly available resources. While that worked for a while, it became increasingly clear that it wasn’t sustainable long term - especially with multiple jurisdictions, evolving requirements, and frequent product launches.”

Digitain’s compliance team faced two simultaneous pressures: facilitating smooth market entries for new products while ensuring consistent compliance in existing markets. “Both demands made it clear that we required a more reliable, centralized, and trusted tool to streamline compliance efforts. At some point, we realised we were spending more time double-checking sources than acting on them. That’s what led us to Vixio.”

Quicker, More Confident Decision-Making

The format and structure of the tool made it easy for Digitain to adopt right away, and provided an immediate improvement in how they organised and verified information.

“Vixio has become part of my daily routine—almost like checking my inbox. The updates are incredibly useful for picking out the “right” piece of information we need to focus on. It’s actually quite common for our team to start the day discussing the latest news from the portal and sharing thoughts on how it might affect our work.”

Zalibekyan continued that the ability to compare jurisdictions and a simple user interface made it easy to implement: “What stands out most are the jurisdiction comparison tools and the timely, trustworthy updates. They save significant time and effort, allowing us to focus on applying the information rather than tracking it down. The tool’s clarity and ease of navigation make it easy to identify the key points quickly… helping the team make quicker, more confident decisions.”

Insights Used Across the Org, and in External Consultation

These insights don’t just support the decisions of the compliance team. The Vixio data is used across several functions, including the monitoring department, audit department, technical compliance team, and legal team.

The information is also used in external consultations: “When we do reach out to externals, the conversations are much more informed and focused, which makes those consultations far more valuable.”

Time Savings and Tangible Impact

While the team didn’t put a specific number on time savings, they saw improvements in the time it took to conduct the research process. In some cases, the tool saved up to ten or twenty per cent of their time conducting research to understand how individual markets are regulated.

“Vixio’s Technical Compliance Tool has fundamentally changed how we handle regulatory information. Previously, staying up-to-date across multiple jurisdictions required a lot of manual research and reliance on externals. Now, we can quickly access trusted, consolidated information, compare requirements between markets, and make faster and more informed decisions.”

A True Partnership: Customer Support that Stands Out

Beyond the platform itself, the team also praised the support they received from Vixio.

“Our experience with the Vixio team has been excellent. The implementation process was smooth, with clear guidance and support at every step. Since then, their ongoing support has been responsive and helpful, ensuring that any questions are addressed quickly. It feels like a true partnership—the team is approachable, knowledgeable, and genuinely invested in making sure we get the most value from the tool.”

That partnership also led to direct improvements to the platform itself, a reflection of how Vixio adapts and builds based on client feedback:

“When we needed urgent insight into Belgium’s technical requirements, Vixio responded straight away. At the time, Belgium wasn’t yet available on their Technical Compliance Tool, but their analysts immediately gathered the documentation we needed and answered all our questions in detail. Within a week, the full set of requirements was published on the platform, giving us and others in the industry quick, reliable access. The speed and thoroughness of their support made a real difference for us.”

A Trusted Partner for the Long Term

That overall experience has kept Digitain committed to Vixio.

“I’m very satisfied with the tool - it has become an essential part of our daily workflow, helping both our Compliance and Technical Compliance teams work more efficiently and confidently,” Zalibekyan concludes. “Working with Vixio has given us a trusted partner in navigating complex markets. The team and the tool together make compliance team work easier, faster, and more reliable.”