From Hours to Minutes: How Hacksaw Gaming Gains Efficiency & Compliance Clarity with Vixio’s Technical Compliance Tool

Navigating an Increasingly Demanding Compliance Landscape

In years gone by, suppliers were not necessarily in the direct line of sight of gambling regulators, but times have changed. Regulators are applying much more pressure on B2B suppliers, and the technical compliance landscape has become more complex.

Operating in a fast-changing regulatory environment, Hacksaw Gaming faced three persistent compliance challenges: ongoing shifts in the regulatory landscape, expanding into new markets, and interpreting complex or ambiguous regulations.

Yet, with differing legal opinions and vague regulatory guidelines, even determining risk levels varied widely across stakeholders: “There is ambiguity in relation to some of the regulations, which can create quite a bit of frustration and concern among licensees,” Gabriel Fenech, CTO, Hacksaw Gaming, explained.

Previously, the company relied on an internal database and spreadsheets to track compliance requirements across jurisdictions.

“Prior to using the Vixio Technical Compliance tool, we had an internal database where we had each jurisdiction and links to the respective regulations. We also maintained another sheet which detailed every single regulation and what was expected from us,” Fenech added.

But this process was labour-intensive, unsustainable with the growing volume of regulations, and prone to gaps. Fenech explained, “It wasn’t really viable to have a person solely dedicated to updating and making sure the links still work.”

Vixio’s Technical Compliance Tool: Replacing Spreadsheets with Scalable Intelligence

Upon discovering Vixio’s Technical Compliance Tool, Hacksaw Gaming quickly recognised the advantages: “Once we saw that Vixio had a tool which basically did what we did, but in a more structured and easily accessible way, we decided that it's much easier than having to maintain everything ourselves. Now we use those resources for other day-to-day matters.”

“It would take three to five hours a week to ensure everything was updated and go through multiple sheets and resources to ensure the changes. But, now [with Vixio’s Technical Compliance Tool], it takes just a couple of minutes.”

By consolidating regulation tracking, comparisons, and source referencing into one platform, the tool eliminated manual processes and freed up valuable team resources. What once took three to five hours per week now takes only minutes. “We don't need to carry out any updates from our end anymore. All we need to do is just check the requirements in the tool.”

The Measurable Benefits of Centralised Compliance

The benefits of implementing the Vixio Technical Compliance Tool were immediate and far-reaching, with Fenech explicitly calling out the following:

• Efficiency gains: “I would carry out all of this research manually… now everything is in one place.”
• Easily compare jurisdictions: “The ease of comparing jurisdictions and having the main requirements per market so easily accessible is what makes it so attractive.”
• Quick references: “I really appreciate that there is a link to the actual regulation, so we can even check it ourselves and reference it, if need be.”
• Improved onboarding: “Some of my team members are still in training... the fact that they have the tool to refer to means they can analyse particular requirements themselves, and it's just more efficient for the whole team.”
• Confidence in expansion: “This will also make upcoming market entries much easier, and I foresee there will be quite a few in the coming years.”
• Customer support: “I had some questions about upcoming regulations in Spain… I got replies really quickly, and the replies were all very detailed.”

“It Just Simplifies Everything”

With the Technical Compliance Tool, Hacksaw Gaming gained a structured, reliable, and scalable solution that has transformed how they handle compliance. “It basically just made our life easier,” they said.

“I have recommended it to others already. Every company I worked for basically had its own version of the Technical Compliance Tool. It just simplifies everything,” Fenech concludes.