UK Operator In Touch Has Licence Suspended

September 4, 2023
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In Touch Games has had its licence suspended by the UK Gambling Commission as the regulator investigates alleged wrongdoing.
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In Touch Games has had its licence suspended by the UK Gambling Commission as the regulator investigates alleged wrongdoing.

The operator was told on Saturday (September 2) to immediately cease business and allow customers access to its platform only to make withdrawals, while the regulator investigates a series of alleged compliance failures.

The Birmingham, UK headquartered company has faced repeated enforcement action from the commission over the past four years.

Most recently it was fined £6.1m in January for social responsibility and anti-money laundering failings, including not verifying a customer’s claims during a safer gambling check that they earned £6,000 a month.

In 2021, In Touch paid a £3.4m fine for failings including not assessing the additional risks of allowing players to use a payments provider that was also a crypto exchange and not performing enhanced customer due diligence.

In 2019, the company received its first fine of £2.2m, also the result of anti-money laundering and social responsibility failings.

On Saturday, the commission said it would not announce the specific alleged issues that have prompted it to suspend In Touch’s licence, but said it “is suspected the operator failed to follow licence conditions related to money laundering, fair and transparent terms and practices, and reporting key events”.

The regulator said it has concerns that In Touch may be “unsuitable to carry on the licensed activities”.

In Touch operators a number of websites, particularly online casinos, including bonusboss.co.uk, cashmo.co.uk and mfortune.co.uk.

As of Monday morning the websites carried a warning notice informing customers they were suspended.

“We are working closely with the UKGC to get the site reactivated and we will provide regular updates for our customers,” it said.

“In the meantime, please be assured that your deposits remain safeguarded and are available to withdraw, if you wish to.”

In Touch was acquired by Gibraltar-based Skywind Group in 2022. Skywind did not respond to a request for comment from Vixio over the weekend.

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