Vixio’s Technical Compliance Tool: the Foundation for Faster Market Entry for Comtrade Gaming

Challenge: Technical Compliance Complexity Delaying Market Access

Comtrade Gaming delivers open gaming platforms and professional services to both the online and land-based gaming sectors around the world. As a scaling company, operating across multiple jurisdictions, this global supplier faced growing complexity in implementing technical requirements when expanding into new markets.

“The biggest challenge is a lack of reliable regulatory documentation, especially finding it in English because of the language barrier… Finding accurate information and regulatory documents is a really time-consuming and frustrating process,” explains Abaz Beganovic, Head of Compliance, Comtrade Gaming. Much of it is “outdated or incomplete, or based on some unofficial translation, which represents a risk as we could make a product or decision based on wrong assumptions or wrong information.”

The Risk: Delays, Rework, and Missed Revenue

In regulated markets, missing even one requirement can halt a product launch. Without an accurate interpretation of the requirements in different countries, the team cannot create compliant specifications and start the production process, which could ultimately affect revenue.

[The] bottom line is that if we misunderstand the requirement and we must make some change later in the development process, that can lead to extra work and longer certification times… which means risk for our revenue or missing out on opportunities,” said Beganovic.

On top of this, if the team misses a regulatory update to a current jurisdiction, it could lead to enforcement action such as fines: “Laws are constantly changing. So we need to stay on top of these changes to respond appropriately and in time. And so the more jurisdictions we cover, the harder it is to keep track of everything…. If you fail to implement one regulatory requirement, certification fails.”

The team needed a more structured and reliable approach to accessing technical requirements, especially during early-stage market evaluations.

Faster Speed-To-Market With Vixio’s Technical Compliance Tool

Vixio’s Technical Compliance Tool provided the foundation that Comtrade Gaming needed to evaluate market requirements and help prepare their solutions for faster market entry.

“We decided to try Vixio because we realised that Vixio’s tools were what we needed, offering a high-quality, centralised English language regulatory repository, and to help us reduce our dependence on informal channels and bring more confidence to our decision making.”

The tool’s clear, organised regulatory intelligence helped the team stay up to speed on both new markets and existing ones: “Vixio is a good foundation for what we need to plan and execute our compliance and production activities, from understanding specific requirements to staying on top of technical certification requirements and upcoming regulatory changes.”

The impact of the Technical Compliance Tool was immediate. Regulatory research that previously took weeks, or even months, was now available almost immediately:

“It saves a lot of time… Before [using Vixio],  I needed anywhere from a few weeks to a few months to get the documentation or translation…. Now we just download it from the Vixio platform, and our project team can start sooner, which means the product will be ready for the market much faster.”

Alongside the technology, the Vixio team provides almost immediate support and access to industry analysts, so there are no delays, even if the team has questions that aren’t easily answered on the platform. “Vixio’s Team is responsive and helps us to get the most out of the platform. They're easy to work with, which is always appreciated.”

Strategic Value for Business Leaders

Vixio’s tool isn’t just for analysts and engineers—executives are using it to make smarter market decisions: “Our top management, our CEO, also refers to Vixio when evaluating the viability of entering new markets.”

Most importantly, the client achieved its key goal: faster time to market, with smoother project execution.

“The most significant benefit has been the increase in compliance accuracy. Since we removed our dependency on informal or outdated sources, we also reduced the risk of possible delays or rework and improved the speed of development and certification. This has directly translated to easier project execution and faster time to market for our products.”

Final Word: A Secret Advantage

Would Beganovic recommend Vixio? Yes, but maybe not to Comtrade Gaming’s direct competitors:

“I suppose I should say yes, I would recommend Vixio. But, on the other hand, I'm not sure if I would recommend a tool that offers a reliable and time-saving solution to one of our direct competitors. You know, I would rather keep it a secret weapon.”