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Customer Value Specialist

Full time
London (Hybrid)

Vixio Regulatory Intelligence is actively looking to expand our dedicated Customer Value Team. VIXIO's Head of Client Value is seeking a talented individual to join us in the crucial role of Senior Customer Value Specialist. If you are passionate about delivering exceptional client experiences and have a knack for uncovering opportunities to drive customer success, then this could be the perfect opportunity for you!

At Vixio, we specialize in providing comprehensive regulatory intelligence solutions to clients in the payments and gambling industries. Our mission is to empower organizations with the information, insights, and tools they need to navigate complex regulatory landscapes successfully. As we continue to grow and evolve, we recognize that our clients' success relies on our ability to deliver exceptional value and build lasting partnerships.

🎯 Position: Senior Customer Value Specialist

🏒 Company: VIXIO Regulatory Intelligence

🌍 Location: London

πŸ’Ό Type: Full-time

In this pivotal role, the Senior Customer Value Specialist will be at the forefront of our client-centric approach, working closely with our customers to understand their unique needs and objectives. Expertise in uncovering insights and identifying opportunities to enhance their experience will be vital in driving their success. Key to the role will be an ability to collaborate with our cross-functional teams, including Sales, Marketing and Product, to ensure seamless alignment and execution of value-driven initiatives.

πŸ”‘ Key Responsibilities:

βœ… Cultivate strong relationships with clients, acting as a trusted advisor and driving value-focused conversations.

βœ… Identify opportunities for clients to maximize their investment in our regulatory intelligence solutions.

βœ… Collaborate with internal teams to develop and implement strategies to enhance client satisfaction and retention.

βœ… Conduct regular business reviews to assess client progress, identify areas for improvement, and present tailored recommendations.

βœ… Serve as a subject matter expert on our product offerings, effectively communicating their value to clients.

βœ… Stay up-to-date with industry trends and regulatory developments to proactively address client needs.

πŸŽ“ Qualifications:

βœ”οΈ Proven experience in a customer-facing role, preferably within the financial services, gambling or regulatory industry.

βœ”οΈ Strong track record of driving customer success, retention, and revenue growth.

βœ”οΈ Exceptional communication and presentation skills, with the ability to influence and engage stakeholders at various levels.

βœ”οΈ Analytical mindset with the ability to leverage data to drive informed decisions and deliver measurable results.

βœ”οΈ Passion for delivering exceptional client experiences and a genuine interest in the regulatory intelligence space.

βœ”οΈ University degree in Business, Finance, or a related field (advanced degree preferred).

Joining VIXIO Regulatory Intelligence means becoming part of a dynamic team that values collaboration, innovation, and continuous growth. We offer a supportive and inclusive work environment where your ideas and contributions will be highly valued. You will have the opportunity to make a real impact, both for our clients and the industry as a whole.

If you are passionate about client success and eager to contribute to an industry-leading organization, we would love to hear from you!

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To find out more about Vixio, contact us today